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support217
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[GM]Rollup
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Topic: There are no posts in the database relating to this topic
Posted: Mar 08 2011 at 10:57am
Quote support217 Reply
I have seen some comments of users who aren't able to contact the Help Desk due to whatever issue. Now there can be multiple issues that can cause this, this is a general solution that will help most issues related to contacting the Help Desk.

First off, our website works best with Internet Explorer, so try to use this when you are having a problem with sending a Help Desk ticket.

If you are still having an issue with contacting our Help Desk, please clear your cache(Temporary Internet Files and Cookies). To do this follow the steps below.

1. Close all open browsers or programs that may use Internet Explorer features.

2. Head to your windows control panel and go to Internet Options. An "Internet Properties" window will appear.

3. On the "General" tab, you will see a "Browsing history" section. Click on "Delete..." in that section. Another window will come up entitled "Delete Browsing History."

4. Click the "Delete files..." buttons next to "Temporary Internet Files" as well as "Cookies."

5. head back to our support page and try to send a Help Desk ticket.

This will hep most, however if you are having a more complicated issue you should contact a support and explain
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